Privacy policy
Privacy Policy – Lucy & Grace Boutique
This Privacy Policy describes how Lucy & Grace Boutique ("the Site", "we", "our", or "us") collects, uses, and shares your personal information when you visit lucygrace-boutique.com (the "Site"), use our services, make a purchase, or otherwise interact with us (collectively, the "Services").
In this Privacy Policy, "you" and "your" refer to any individual who uses the Services, including customers, website visitors, or anyone whose information we collect under this policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, operations, legal requirements, or for other reasons.
Whenever we update the policy, we will revise the “Last Updated” date on this page and take any additional steps required by law.
How We Collect and Use Your Personal Information
To provide and improve our Services, we collect information in a variety of ways, depending on your interactions with us.
In addition to the specific purposes described below, the information we collect may be used to:
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Communicate with you
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Provide, maintain, and improve the Services
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Comply with legal obligations
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Enforce our Terms of Use
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Protect our rights, our Services, and our users
What Personal Information Do We Collect?
Information You Provide Directly
This may include:
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Contact information – name, address, phone number, email address
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Order details – billing and shipping addresses, payment confirmation, email, phone
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Account information – username, password, security details
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Customer support data – messages or inquiries you send us
Some features require personal information. Choosing not to provide it may limit use of certain Services or features.
Information Collected Automatically
We may automatically collect certain data (“Usage Data”) through cookies, pixels, and similar technologies, including:
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Device and browser information
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IP address
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Network connection details
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How you interact with the Site and Services
Information Received from Third Parties
We may receive information from:
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Service providers such as Shopify that support our online store infrastructure
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Payment processors, which collect necessary payment details
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Marketing or analytics partners
We treat all such data in accordance with this Privacy Policy.
How We Use Your Personal Information
We may use the information we collect for purposes including:
To deliver products and services
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Fulfilling orders
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Processing payments
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Sending transactional updates
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Managing your account
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Shipping, returns, and exchanges
For marketing and advertising
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Sending promotional emails or SMS messages
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Showing targeted advertisements on our Site or third-party sites
For security and fraud prevention
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Detecting and addressing illegal or fraudulent activities
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Safeguarding accounts (you are responsible for keeping your login credentials secure)
Cookies
Like most websites, we use cookies to help us personalize your experience and analyze Site performance.
Details about cookies used through Shopify are available here: Shopify Cookies Policy.
How We Share Your Personal Information
We may share your information with third parties for legitimate business purposes, such as:
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Vendors and service providers (IT support, shipping partners, payment processors, analytics tools, cloud storage, etc.)
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Marketing partners for promotional and advertising purposes
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Affiliates or related companies as part of operating our business
Third-Party Websites and Links
Our Site may include links to third-party websites or platforms.
We are not responsible for the privacy or security practices of those sites and encourage you to review their respective privacy policies.
Your Rights: Access, Deletion & Correction
Depending on your location, you may have the right to:
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Access personal data we hold about you
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Request deletion of your personal data
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Request correction of inaccurate or incomplete information
To exercise these rights, please contact us using the information below.
Contact
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at: