Return & Shipping
Return & Shipping Policy – Lucy & Grace Boutique
Important: Please read our return and shipping policy carefully.
By placing an order with us, you agree to the terms stated below.
Returns
Timeframe
You have 30 days from the date of receiving your product to request a return.
After this period, we unfortunately cannot offer a refund or exchange.
Conditions
Returned items must be:
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unused
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unworn
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in their original packaging
For hygiene-related items, all products must be clean and unused before starting a return.
Exclusions
For hygiene reasons, certain items cannot be returned, including:
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underwear
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lingerie
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tights
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some skincare or intimate products
Return Process
To request a return, please email us at info@lucygrace-boutique.com with the following details:
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Your order number
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Reason for the return
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A photo of the product (required if damaged or incorrect)
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Your contact information
Refunds
Procedure
Once your return is received and inspected, we will email you to confirm approval or rejection of your refund.
If approved, the refund will be processed and automatically applied to your original payment method within 30 days.
Delayed or Missing Refunds
If you have not received your refund after 30 days:
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Check your bank account.
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Contact your payment provider.
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If still unresolved, email us at info@lucygrace-boutique.com.
Costs
Return Shipping Costs
Customers are responsible for all return shipping costs.
We strongly recommend using a tracked return service, as we are not responsible for lost returns.
Returns must be shipped internationally, with return shipping costs typically starting from €30, paid by the customer.
Exceptions
Defective or Incorrect Items
If you receive a defective or incorrect item, we will send you a replacement at no cost.
If the mistake occurs again on the second shipment, you will receive a full refund.
Order Cancellations
Orders cannot be canceled once placed due to our automated processing system.
For any questions about returns, contact us at info@lucygrace-boutique.com.
Shipping & Delivery Information – Lucy & Grace Boutique
Below is the average delivery timeline for our orders:
Processing Time
After your order is placed, we require 1 to 3 business days to process it.
During weekdays, processing usually occurs within one business day.
Orders placed on Friday evening or weekends may take longer.
Delivery Time
Once shipped, the average delivery time is 6 to 12 business days.
Note: In rare cases, delivery can take up to 30 days, depending on:
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global shipping delays
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high order volumes
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holidays
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customs processing
How to Place an Order
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Go to the product page and click “Add to Cart”.
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Select your product variants and click “Checkout.”
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Enter your shipping details and ensure all information is correct.
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Review your address on the shipping page.
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Shipping is free on all orders.
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Proceed to payment by clicking “Continue to Payment.”
Payment Methods
At Lucy & Grace Boutique, we ensure a secure checkout experience via SSL encryption.
We accept:
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Visa
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Mastercard
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American Express
After selecting your payment method, click “Complete Order” and follow your provider’s instructions.
Free Shipping
We proudly offer free worldwide home delivery on every order — no minimum spend required.
Order Shipping
We understand you want your items quickly.
To keep prices competitive, we sometimes group shipments in bulk once a minimum volume is reached.
This allows us to reduce costs and operate more sustainably.
Please Note
Like many online retailers, we currently face global shipping challenges which may cause delays.
We appreciate your patience and understanding — we always aim to dispatch your order as quickly as possible.
If you need same-day shipping, please email info@lucygrace-boutique.com and our support team will assist you with the best possible solution.